Level 35, Tower One, 100 Barangaroo Ave, Sydney 1300 881 121 · bookings@blackcars.com.au
HELP · BLACK CARS

Frequently Asked QuestionsBookings, Vehicles & Services

Answers to the questions we’re asked most. Can’t find what you need? Call 1300 881 121 or email bookings@blackcars.com.au.

WEDDINGS
How far in advance should we book our wedding car?

As soon as your venue and ceremony times are confirmed. Spring and autumn are the busiest seasons — October, March and November especially — so for a Saturday in those months we recommend booking 9 to 12 months ahead.

Are white ribbons included?

Yes. Our S-Class bridal cars are dressed with classic white ribbons across the bonnet, tied the traditional way.

Can you transport the whole bridal party?

Yes. We can provide up to 8 matching black S-Class cars, plus the Mercedes-Benz V-Class (6 passengers) and Sprinter (8–15 passengers) for bridesmaids, family and guests.

Which areas do you cover?

We cover churches, chapels, venues and reception locations right across Sydney.

How do we get a quote?

Send us your date, ceremony and reception addresses, timings and the number of cars you need, or call 1300 881 121. We will put together a tailored quote.

More about weddings →

FUNERALS
Do you provide the hearse?

Yes. We provide a black Mercedes-Benz hearse as well as matching S-Class family cars, so the whole procession can be arranged together.

Can we book family cars only?

Yes. Many families book only the family cars, with the hearse arranged by their funeral director. We are happy to work either way.

Do you work with funeral directors?

Yes. We are glad to coordinate timings directly with your funeral director, so the family has one less thing to organise.

How many people can travel in the family cars?

Each S-Class carries 3 passengers, the V-Class carries 6 and the Sprinter carries 8–15, so we can keep immediate and extended family together.

Which areas do you cover?

We cover churches, chapels, funeral homes, cemeteries, crematoriums and wake venues across Sydney.

More about funerals →

EVENTS
Will the chauffeur wait during the event?

Yes. Book by the hour and your chauffeur stays nearby, ready to collect you when the event finishes.

Can you transport a whole group?

Yes. The S-Class takes 3 passengers, the V-Class up to 6 and the Sprinter 8–15. We can coordinate several matching cars for bigger groups.

Do you do school formals?

Yes. We look after formals and graduations with professional, suited chauffeurs.

Can we have matching black cars?

Yes. We can provide multiple matching black Mercedes-Benz S-Class cars for arrivals that need to look the part.

More about events →

AIRPORT TRANSFERS
How much is a Sydney Airport transfer to the CBD?

Airport transfers in our Lexus ES start from $75. Enter your pickup and destination in the booking form on this page to see the exact fare for your trip and vehicle.

Do your prices change at busy times?

No. Unlike ride share, there’s no surge pricing. You’re quoted a fixed price before you book, day or night.

Do you pick up from both the international and domestic terminals?

Yes. We collect from and drop off at the T1 International terminal and the T2 and T3 Domestic terminals at Sydney (Kingsford Smith) Airport.

What if my flight is delayed?

Include your flight number when you book and we’ll plan your pickup around your actual arrival time.

Can you take a group to the airport?

Yes. The Mercedes-Benz V-Class takes up to 6 passengers and the Sprinter up to 15, both with plenty of luggage space. For larger groups we can send several vehicles.

Can my company book airport transfers on account?

Yes. Businesses can set up a corporate account for staff and client airport transfers. See our corporate transfers page or call us on 1300 881 121.

More about airport transfers →

CORPORATE
Can my company set up a corporate account?

Yes. Businesses can book on account, with all staff and client trips billed to the company. Call 1300 881 121 or request a quote and we’ll set it up.

Which car is best for executives?

The Mercedes-Benz S-Class is our executive car, with Wi-Fi, device chargers and bottled water on board. For everyday corporate and airport transfers, the Lexus ES starts from $75.

Can you move delegates to a conference or convention?

Yes. The Mercedes-Benz V-Class takes up to 6 passengers and the Sprinter up to 15. For larger groups we coordinate several vehicles to and from venues like ICC Sydney.

Do you do roadshows and back-to-back meetings?

Yes. We can keep a chauffeur with you between meetings, airports and venues for the day, so your schedule runs smoothly.

Do you cover areas outside the Sydney CBD?

Yes. We cover all of Sydney, including North Sydney, Parramatta, Macquarie Park and the airport, as well as regional NSW on request.

More about corporate →

CRUISE TRANSFERS
Which cruise terminals do you go to?

Both Sydney cruise terminals — White Bay Cruise Terminal in Rozelle and the Overseas Passenger Terminal at Circular Quay.

Can you take us from Sydney Airport to the ship?

Yes. Give us your flight number and sailing time and we’ll collect you from the airport and take you straight to the terminal.

How much luggage can we bring?

The Lexus ES takes 2 large cases plus carry-on, the V-Class 5 large cases plus carry-on, and the Sprinter 12 large cases plus carry-on.

Can you pick us up when the ship returns?

Yes. Book your return transfer at the same time and your chauffeur will be waiting when you disembark.

More about cruise transfers →

CHARTERS
Can I hire a chauffeur by the hour?

Yes. Our charters are booked by the hour, so your chauffeur stays with you between stops and waits while you’re at the event.

Do you do Hunter Valley winery tours?

Yes. We run winery day trips to the Hunter Valley, as well as the Central Coast, Newcastle and Port Stephens.

How many people can you take?

The S-Class and Lexus ES take up to 3 passengers, the V-Class up to 6 and the Sprinter 8–15. Larger groups can book several vehicles.

Can you do school formals?

Yes. We look after formals, graduations and birthday celebrations with professional, suited chauffeurs.

More about charters →

SPORTING EVENTS
Will the chauffeur wait for us after the game?

Yes. Book a return trip or an hourly charter and your chauffeur will meet you at an agreed pickup point after the event.

Can you move a large group or corporate box?

Yes. The V-Class takes up to 6 and the Sprinter up to 15 passengers. For bigger groups we coordinate several vehicles.

Do you go to the races?

Yes — Royal Randwick, Rosehill Gardens and other Sydney racecourses, including big days like The Everest and the Golden Slipper.

Can you do events outside Sydney?

Yes. We can arrange event transfers in Melbourne and Brisbane on request.

More about sporting events →

PEOPLE MOVERS
How many people fit in a people mover?

The Mercedes-Benz V-Class takes up to 6 passengers with 5 large cases and 5 carry-on. The Sprinter takes 8–15 passengers with 12 large cases and 12 carry-on.

Is a people mover cheaper than a limo?

Usually, yes. A V-Class or Sprinter keeps a group together for less than a stretch limousine or several separate cars.

Can we book for a buck’s or hens night?

Yes. Book by the hour and your chauffeur will take the group between venues and home at the end of the night.

More about people movers →

MEDICAL TRANSPORT
Is this an ambulance service?

No. We provide non-emergency transport in private chauffeured cars. There are no medical staff or stretchers on board. In an emergency, always call 000.

Can you collect me when I’m discharged from hospital?

Yes. Let us know the hospital and your expected discharge time, and we’ll arrange a pickup and take you home, with help in and out of the car and with your bags.

Can a family member or carer travel with me?

Yes. A family member or carer is welcome to ride along. Our V-Class takes up to 6 passengers if more people need to travel.

Can you take me to regular treatment like dialysis or chemotherapy?

Yes. We can set up standing bookings for recurring appointments, so the same pickup is arranged automatically each time.

Do you have wheelchair accessible vehicles?

Yes. Wheelchair accessible vehicles are available — please mention it when you book so we send the right car.

Can a hospital, clinic or aged care facility book on account?

Yes. Hospitals, clinics, aged care providers and family members can book on account and receive a monthly invoice.

More about medical transport →

Still Have a Question?

Call 1300 881 121 any time and we’ll help.